To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.Pre-orders require us to commit to an order with our suppliers that is non-cancellable. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund. If you still have questions, one address: Policy This way, you can still guarantee a copy and only have to pay for it when it actually comes your way! To allow you as a consumer not to have to pay for pre-orders that, for example, still take months to arrive, we at AMUZZI have a payment system with which you only pay at the time of shipment. If you want to receive the deliverable products earlier, please make two separate orders: one with the deliverable products, and one with the pre-order(s). If a product from your pre-order arrives earlier, we will of course keep it separate for you in our warehouse. This means that your order will not be shipped until the pre-order (and all your other products ordered) have arrived at Amuzzi. If you as a consumer would like to know the status of your pre-order, we will always check with the supplier for you, but please be aware that we currently do not have an automatic notification system of changes in delivery times.ĭo you order multiple items in one order including a pre-order product? All your products will be delivered to you at once. This is a common practice in the world of collectibles and an unprecedented one that we unfortunately have no control over. The actual delivery of the product may be brought forward or (usually) delayed due to various factors such as delays at suppliers, production, shipping, customs, licensor. As previously indicated, this is an indication, an estimate. Once the product is effectively delivered to Amuzzi in Belgium, it will of course be shipped to consumers within the week.įor each product that is a pre-order, we indicate when it is expected.
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